Support

Get help with Buried614.

Use Discord for support. Include the details listed below so staff can fix launcher, password, donation, and vote issues faster.

Open Discord Open FAQ

Before Asking

Post these details in Discord.

Your website username and in-game name.
A screenshot of the exact error or problem.
The download file you used, like Buried614-Launcher.jar or Buried614-Setup.exe.
What you already tried, such as reinstalling Java or running the Windows setup.

Launcher Help

Client will not open?

Use the universal launcher first. If Windows blocks it, choose the Windows setup from the download page and tell Discord which file you used.

Download Guide

Password Help

Locked out?

Website passwords are separate from in-game passwords. Use the reset page to email yourself a secure reset link.

Reset Password

Donations

Missing a claim?

After checkout, log in-game and type ::donated. If it does not appear, post your website username and in-game name in Discord.

Donor Perks

Voting

Vote did not credit?

Make sure the vote site sends the same username saved on your website account. Then use ::voted in-game after submitting confirmed votes on the website.

Vote Page

FAQ

Need the quick answer?

The FAQ explains vote cooldowns, donation claims, and referral rewards.

Open FAQ